2025 Guest Services- Store Lead (1) and Reservations / Front Desk (3 positions)

Either Full- or Part-Time Chautauqua Lake KOA Holiday posted 2 days ago in Front Desk , in Guest Services , in K2 Reservation Software , in Store
  • Post Date: December 2, 2024
  • Apply Before: April 1, 2025
  • 2 Application(s)
  • View(s) 37

Job Detail

  • Job ID 118478
  • Responsibilities 

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  • Compensation/Benefits 

    Pay range starts at $15.00 per hour; Lead role starts at $16.00 per hour based on experience.
    FHU RV site. Includes utilities and $10.00 laundry stipend as well as a 10% store discount.

  • Conditions  RV Required Partner Jobs Available 
  • Job Length  Seasonal (4-6 months)
  • Job Start Date  04/14/2025
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Job Description

Our beautiful 175 acre campground, Chautauqua Lake KOA Holiday, is situated in the heart of Chautauqua County in Western New York; we are currently conducting interviews for enthusiastic team members for our 2025 Camping Season.

Position Overview
Guest Services Team Members are responsible for our front desk, guest registration, escorting guests to their campsite, firewood sales, store sales, and all guest-facing relations.  Our Store Lead role helps our Management team coordinate purchasing, store design and item placement, store pricing, site pricing and cabin photography, website changes, inventory, restocking, special events, special deals and equipment rentals.

Duties & Responsibilities
Live Team Outsider’s values while providing superior guest services, in person and over the telephone, by being enthusiastic, attentive, friendly and helpful.
Greet all guests with a smile and a positive attitude.
Be attentive to all guests, being careful to address all guest issues in a respectful and timely manner.
Follow all guidelines and procedures regarding the handling of registrations, reservations, store sales, and refunds.
Follow specific cash and credit card handling procedures and properly use the computer, cash register, credit card, and various other front desk equipment.
Manage inventory stock counts and cleaning of front office and store, on a regularly scheduled daily, weekly, and monthly basis.
Coordinate and ensure the safe and successful execution of all on-site activities, including food service and themed events.
Promote activities to our guests to increase participation and engagement.
Contribute ideas for new activities, and ways to improve existing activities.
Become educated on local and national advertising and discount programs.
Promote local attractions, store sales and special offers, and referrals to other company-managed campgrounds.
Always maintain a neat and well groomed appearance, wearing appropriate team attire and name tag.

Experience & Requirements
A passion for customer service and the outdoors.
Excellent customer service and problem solving skills.
Knowledge of point of sale systems and cash register operations.
Ability to work nights, weekends, and holidays.

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Attached Files

Required skills

Computer/Technology

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