Guest Services Representative

Either Full- or Part-Time Yellowstone Park / Mountainside KOA Journey posted 10 months ago in Front Desk , in General , in Guest Services , in K2 Reservation Software
  • Post Date: September 1, 2023
  • Apply Before: November 20, 2024
  • 10 Application(s)
  • View(s) 305

Job Detail

  • Job ID 54378
  • Responsibilities

    Greet and welcome all guests approaching the front desk in accordance with KOA standards.
    Resolve guest concerns and complaints in a thoughtful manner while maintaining campground standards.
    Prepare reports as required, relating to shift check-list, and down-time reports.
    Answer inquiries from guests regarding campground amenities and local attractions.
    Fully comprehend and be able to operate all relevant aspects of the campground property management system.
    Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
    Be familiar with all in-house groups.
    Establish and maintain good communications and teamwork with fellow associates and other departments within the campground and utilize proper two-way radio etiquette at all times.
    Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
    Adhere to policies regarding handling of cash drawer while following specific KOA cash and credit card handling procedures.
    Notify management of any pertinent information related to daily shift activities.
    Maintain high standards of professionalism, customer service, quality and cleanliness.
    Maintain store displays and inventory control as directed, and communicate ideas and guest feedback.
    Increase revenues through up-selling strategies and profitability of ancillary income.
    Maintain health standards and ensure guests and team members are in a safe and secure environment.
    Foster a work environment that maximizes employee involvement, morale and is dedicated to delivering KOAs Culture, Mission, Values and Goals.

  • Compensation/Benefits

    Come work and live in West Yellowstone for the summer! Pay starts at $14 per hour based on experience. We do have RV spaces as well as dorm living available on property. Site Rent is $92.30 Bi-Weekly.

  • Conditions RV RequiredHousing Provided
  • Job Length Seasonal (4-6 months)
  • Job Start Date 05/20/2024
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Job Description

The Guest Service Representative (GSR) is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay.  They will accommodate campground guests by registering, issuing keys, keeping proper record of occupied sites, making and confirming reservations and collecting payments. The GSR will help maintain a clean, well-stocked and organized store.

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Required skills

Computer/Technology K2 Reservation Software

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