GUEST SERVICES REPRESENTATIVE – 2024

Either Full- or Part-Time Covert / South Haven KOA Holiday in Food Service , in Front Desk , in General , in Guest Services , in K2 Reservation Software , in Other , in Store
  • Apply Before: October 12, 2024
  • 1 Application(s)
  • View(s) 23

Job Detail

  • Job ID 53409
  • Responsibilities

    SPECIFIC DUTIES
    Greet and welcome all guests approaching the front desk in accordance with KOA standards.
    Resolve guest concerns and complaints in a thoughtful manner while maintaining campground standards.
    Prepare reports as required, relating to shift check-list, and down-time reports.
    Answer inquiries from guests regarding campground amenities and local attractions.
    Fully comprehend and be able to operate all relevant aspects of the campground property management system.
    Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
    Be familiar with all in-house groups.
    Establish and maintain good communications and teamwork with fellow associates and other departments within the campground and utilize proper two-way radio etiquette at all times.
    Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
    Adhere to policies regarding handling of cash drawer while following specific KOA cash and credit card handling procedures.
    Notify management of any pertinent information related to daily shift activities.
    Maintain high standards of professionalism, customer service, quality and cleanliness.
    Maintain store displays and inventory control as directed, and communicate ideas and guest feedback.
    Increase revenues through up-selling strategies and profitability of ancillary income.
    Maintain health standards and ensure guests and team members are in a safe and secure environment.
    Foster a work environment that maximizes employee involvement, morale and is dedicated to delivering KOAs Culture, Mission, Values and Goals.

  • Compensation/Benefits

    * Hourly Rate: $12-$14
    * Multiple (FHU) Sites available based on Camper length requirements.
    * 25% store discounts offered.
    * Reduced Rent. $80.55 per pay period.
    * Free laundry use as part of your employment.

  • Conditions Partner Jobs Available
  • Job Length Seasonal (4-6 months)
  • Job Start Date 04/12/2024
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Job Description

Work close to the seashore, make memories lounging on the sandy shores, exploring downtown attractions, touring lighthouses and splashing in Lake Michigan waves. The Covert / South Haven KOA Holiday is also near Silver Beach County Park, named one of the top 10 beaches in the United States. You can even pick blueberries right from our campground!

POSITION SUMMARY
The Guest Service Representative (GSR) is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay. They will accommodate campground guests by registering, issuing keys, keeping proper record of occupied sites, making and confirming reservations and collecting payments. The GSR will help maintain a clean, well-stocked and organized store.

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Required skills

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