Front Desk/Guest Services Representative

Either Full- or Part-Time Door County KOA Holiday in Front Desk , in General , in Guest Services , in K2 Reservation Software , in Store
  • Apply Before: November 1, 2024
  • 0 Application(s)
  • View(s) 204

Job Detail

  • Job ID 33086
  • Responsibilities

    The Guest Service Representative (GSR) is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay. They will accommodate campground guests by registering, issuing keys, keeping proper record of occupied sites, making and confirming reservations and collecting payments. The GSR will help maintain a clean, well-stocked and organized store.

    • Greet and welcome all guests approaching the front desk in accordance with KOA standards.
    • Resolve guest concerns and complaints in a thoughtful manner while maintaining campground standards.
    • Prepare reports as required, relating to shift check-list, and down-time reports.
    • Answer inquiries from guests regarding campground amenities and local attractions.
    • Fully comprehend and be able to operate all relevant aspects of the campground property management system.
    • Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
    • Be familiar with all in-house groups.
    • Establish and maintain good communications and teamwork with fellow associates and other departments within the campground and utilize proper two-way radio etiquette at all times.
    • Notify management of any pertinent information related to daily shift activities.
    • Maintain high standards of professionalism, customer service, quality and cleanliness.
    • Maintain store displays and inventory control as directed, and communicate ideas and guest feedback.

  • Compensation/Benefits

    This position has a pay range of $13 to $15 dollars per hour, a full hook up (FHU) site is available with site rent of $92.30 per pay period, 25% store discount on all purchases (excluded alcohol and tobacco), and free laundry use as part of your employment.

  • Conditions RV RequiredPartner Jobs Available
  • Job Length Seasonal (4-6 months)
Bottom Promo

Job Description

Looking for a position where you can be the face that greets guests when they arrive, help them with their needs, and show them why KOA is the best place to camp?

Want an opportunity to earn more when you excel at your job?

Want to live and work in the north woods of Wisconsin and enjoy miles and miles of Lake Michigan shore line!?

Did you answer “yes!!” to all the above!? Then join our Front Desk team at the Door County KOA today!

The Door County KOA is family orientated, passionate, entrepreneurial, customer focused, and progressive. Our mission is to connect people to the outdoors and each other.

We believe: Relationships are strengthened by quality-time outside together. There are intrinsic health benefits from being in nature. A campground becomes a neighborhood and friendships are formed between campsites. Camping is fun for everyone. In always challenging ourselves to be better. In great customer service and exceptional quality.

Join our KOA team and learn what it means to have KOA Yellow Pride.

Bottom Promo

Required skills

Other jobs you may like