The Guest Service Representative (GSR) is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay.  Accommodate campground guests by registering, issuing keys, keeping proper record of occupied sites, making and confirming reservations and collecting payments. The GSR maintains a clean, well-stocked and organized store.

• Greet all guests approaching the front desk in accordance with KOA standards.
• Resolve guest concerns and complaints in a thoughtful manner while maintaining campground standards.
• Prepare reports as required, relating to shift checklist, and down-time reports.
• Answer inquiries from guests regarding campground amenities and local attractions.
• Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
• Establish and maintain good communications and teamwork with fellow associates and other departments within the campground and utilize proper radio etiquette.
• Adhere to policies regarding handling of cash drawer while following specific KOA cash and credit card handling procedures.
• Maintain high standards of professionalism, customer service, quality and cleanliness.
• Maintain store displays and inventory control as directed and communicate ideas and guest feedback.
• Increase revenues through up-selling strategies and profitability of ancillary income.

• Discounted Full-Hookup Campsite
• Electric Included
• Free High-Speed Wi-Fi through AccessParks
• Set or Flexible Scheduling Options
• Campground Store Employee Discount
• Propane Discount
• Free Use of Campground Amenities
• Fun, Outdoor Work Environment
• Varied Duties — No Two Days Are the Same
• Employee Discounts on Select Activities & Services
• Opportunity to Work and Live at a Destination Campground
• Friendly, Team-Oriented Work Environment

Angola / Hogback Lake KOA is a large, active campground with a great mix of seasonal campers and nightly guests. Located on the shores of beautiful Hogback Lake, our campground features fishing, boating, a swimming pool, lazy river, recreational activities, special events, and our amazing Fourth of July fireworks celebration.

Working here means no two days are exactly the same. Our team helps keep a busy vacation destination running smoothly, with varied job duties, plenty of time outdoors, and daily interaction with campers who are here to relax and have fun. We’re looking for friendly, dependable people who enjoy staying busy, working as part of a team, and helping create a great camping experience for our guests.