Summary:
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The Guest Service Representative (GSR) is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay. Accommodate campground guests by registering, issuing keys, keeping proper record of occupied sites, making and confirming reservations and collecting payments. The GSR maintains a clean, well-stocked and organized store.
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Essential Duties and Responsibilities:
- Greet all guests approaching the front desk in accordance with KOA standards.
- Resolve guest concerns and complaints in a thoughtful manner while maintaining campground standards.
- Prepare reports as required, relating to shift checklist, and down-time reports.
- Answer inquiries from guests regarding campground amenities and local attractions.
- Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
- Establish and maintain good communications and teamwork with fellow associates and other departments within the campground and utilize proper radio etiquette.
- Adhere to policies regarding handling of cash drawer while following specific KOA cash and credit card handling procedures.
- Maintain high standards of professionalism, customer service, quality and cleanliness.
- Maintain store displays and inventory control as directed and communicate ideas and guest feedback.
- Increase revenues through up-selling strategies and profitability of ancillary income.
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Non-Essential Duties and Responsibilities:
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- This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
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Required Education and Experience:
- Hear and speak the English language fluently
- Strong decision-making ability
- Ability to communicate, ability to manage conflict
- Working knowledge of operational procedures
- Comfortable in a fast-paced and high-pressure environment
- Ability to maintain confidentiality
- Able to work nights, weekends, and holidays
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Preferred Education and Experience:
Physical Demands and Working Conditions:
- Work is performed indoors and outdoors and may involve exposure to varying weather conditions
- Office work requires the ability to operate standard office equipment, computer, copier, keyboard, etc.
- Must be able to lift and carry up to 10 pounds regularly, lift or carry up to 25 pounds or more occasionally with assistance.
- Ability to stand for long periods of time.
- Ability to bend, stoop, kneel, crouch, climb, push, pull, reach overhead and move safely over uneven terrain.
- Use of repetitive motion, standing, bending, sitting, lifting, and walking.
- Noise levels may be moderate to loud.
- May be exposed to dust, pollen, grasses, landscaping, and various chemicals and moving mechanical equipment.
- Use of personal protective equipment required where necessary.
- Will experience occasional interruptions and shifting priorities.
- Valid driver’s license required, this position may be expected to drive a motorized vehicle which requires close and distance vision, sitting, seeing and reading signs, traffic signals, etc.
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Seasonal Dates
5/15/27-10/1/27
Conditions
RV Required, Partner Jobs Available, Housing Provided
If RV required, max length allowed
50ft
Working at our campground:
Work in Yellowstone’s Hidden Gem — Yellowstone Park/Mountainside KOA Journey
Join the team at Yellowstone Park / Mountainside KOA Journey, a KOA World Class Service Award winner, and be part of a crew guests call “exceptional” and describe the campground as “a hidden gem” that’s “always very clean, quiet and the staff are awesome.”
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You’ll be proud of the place where you work. We earned a World Class Service Award, and guests back it up: a 4.7-star average across 350 reviews this past year, with nearly four out of five guests giving us a perfect 5 stars. Guests call us “one of the best KOAs” and “the best one we have ever stayed at.”
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Yellowstone is in your backyard. We’re about 7 miles from the park’s West Entrance, tucked into the mountains along a creek. Finish a shift with a walk on our trails, or spend your day off chasing geysers, bison and bears.
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A more relaxed pace. Unlike our larger sister property up the road, we have 141 sites, which gives us the time to get to know our guests and make each one feel appreciated. You’ll still build real hospitality skills, from front desk check-ins to cabin care to grounds and maintenance, just without the rush.
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A team that goes the extra mile. Our guests name staff in their reviews, thanking them for propane tank runs, quick repairs, rearranging sites so a group could camp together, and tips on where to spot bears in Yellowstone. One guest summed it up: “Sam and his crew are top notch.”
About Yellowstone Park / Mountainside KOA Journey
This KOA is just 7 mi to the Yellowstone National Park west entrance and 37 mi to Old Faithful geyser. Choose from a variety of sites including big-rig friendly sites, full hookups & Pull-Thru RV Sites. Deluxe Cabins with full bathrooms and Tent Sites are available. Explore the area and take in the majestic views of the mountains, streams and beautiful mature trees around West Yellowstone. Hiking and OHV trails are located right off the campground into the Gallatin National Forest. Enjoy amenities and recreation including bike rentals, a playground, yard games, casting ponds, gem mining, KampK9 and a general store with supplies and souvenirs. Try the fresh baked pizza available every evening at Lodgepole Pizza. Campfires are permitted.
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