Full-Time, Year-Round | Circle Pines KOA Resort | Williams, Arizona

Position Summary

Circle Pines KOA Resort is looking for an organized, dependable, and hands-on Housekeeping Lead to oversee our housekeeping department year-round.

This position is primarily responsible for organizing the cleaning, presentation, and readiness of all campground accommodations, restrooms, laundry facilities, and assigned public areas. With support from the Assistant Housekeeping Lead and housekeeping team, you will coordinate daily work, maintain standards, manage supplies, and help keep the department running smoothly.

Our strongest housekeeping leaders provide clear, respectful direction, work alongside their team, and take pride in creating a clean, welcoming experience for every guest.

Department Responsibilities

Our housekeeping team cares for:

• 14 rustic one- and two-room cabins

• 6 lodges of various sizes

• 6 Conestoga wagons

• 3 glamping tents

• 3 tipis

• 4 bathhouse facilities

• Guest laundry and other assigned public areas

Primary Responsibilities

• Organize daily housekeeping assignments based on arrivals, departures, occupancy, and campground priorities.

• Lead and work alongside the team to clean accommodations, restrooms, bathhouses, laundry facilities, and public areas.

• Inspect completed work and ensure accommodations and facilities consistently meet cleanliness and presentation standards.

• Coordinate with the front desk and management regarding accommodation readiness, guest requests, and changing priorities.

• Assist with staff scheduling, assign responsibilities, and adjust workloads to meet daily needs.

• Train and coach team members on cleaning procedures, department expectations, safe equipment use, and efficient work habits.

• Maintain inventory of cleaning products, guest amenities, towels, blankets, linens, and department equipment.

• Order supplies within management’s purchasing procedures and communicate needs before shortages occur.

• Oversee housekeeping laundry operations and keep laundry and storage areas clean, stocked, and organized.

• Coordinate the receipt, counting, organization, and preparation of linens provided by the linen service.

• Report and follow up on maintenance issues, damages, missing items, and equipment concerns.

• Plan and coordinate deep cleaning, seasonal preparation, and other housekeeping projects throughout the year.

• Address housekeeping-related guest concerns professionally and involve management when needed.

• Communicate clearly with the Assistant Housekeeping Lead so the department remains organized during your absence.

• Perform other reasonable job-related duties based on campground needs.

Employee Benefits and Uniforms

• Work shirts provided.

• No-cost laundry use.

• Propane, store, and restaurant discounts.

• Discounted rates for visiting friends and family.

• Wages will start at $18/hour with room to move up based on performance or experience. 

Schedule and Availability

This is a full-time, year-round position. Schedules vary with occupancy, arrivals and departures, seasonal projects, and campground needs.

Weekend and holiday availability is required. The Housekeeping Lead must be prepared to support the department during busy periods while keeping routine cleaning, inventory, and longer-term projects organized throughout the year.

Qualities We Value

We are looking for a leader who sets a positive example, accepts feedback, and creates a respectful, productive workplace.

• Organized and proactive: Plans ahead, communicates priorities, and addresses needs before they become problems.

• Hands-on and team-oriented: Works alongside employees, shares the workload, and helps the team succeed.

• Professional and respectful: Gives clear direction, coaches constructively, and treats guests and coworkers appropriately.

• Dependable and accountable: Follows through, communicates honestly, and takes ownership of department standards.

• Positive problem-solver: Stays calm when plans change, finds practical solutions, and asks for support when needed.

• Drama-free and mature: Addresses concerns directly and appropriately, avoids gossip, and keeps personal disagreements out of the workplace.

• Safety-conscious: Follows procedures and promptly addresses unsafe equipment or conditions.

Equal Employment Opportunity

Circle Pines KOA Resort provides equal employment opportunities without regard to any status protected by applicable federal, state, or local law.

This description outlines the position’s general responsibilities and is not an exhaustive list. Duties may be adjusted based on reasonable operational needs.