• Provide superior guest service over the telephone and in person, by being enthusiastic, attentive, friendly and helpful.
• Greet all guests with a positive attitude and a well-groomed appearance, a smile, recognition and a proper KOA uniform and name tag.
• Handle all guest issues with respect by listening and acknowledging their concern.
• Follow all KOA guidelines and procedures regarding the handling of registrations, reservations, store sales and refunds.
• Follow specific cash and credit card handling procedures and properly use the computer, cash register, credit card, and various other front desk equipment.
• Handle daily, weekly, and monthly scheduled stocking and cleaning programs as requested by the Guest Services Supervisor, Campground Manager and/or Owner(s) for all front office and store facilities.
• Promote local attractions, as well as the KOA system, through Value Kard sales, referrals to other KOA’s, and being knowledgeable of all national and local advertising and discount programs.
• This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
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Store / Registration
Full-Time Only Rapid City / Black Hills KOA Holiday posted 4 months ago in Front Desk , in Guest Services , in K2 Reservation Software , in Store ShortlistJob Detail
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Job ID 82496
Job Description
LOOKING FOR COUPLES.
This person performs all registration functions such as registering guests, taking phone reservations, gift and grocery sales, car rentals, booking tours, travel information and information regarding campground activities. In addition, duties involve cleaning in and around the office, stocking shelves and other duties as assigned. MUST be willing to work evening and day shifts.
Required skills
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