Pigeon Forge GUEST SERVICES REPRESENTATIVE

Either Full- or Part-Time Pigeon Forge / Gatlinburg KOA Holiday in Front Desk , in Guest Services , in Other , in Store
  • Apply Before: September 1, 2024
  • 16 Application(s)
  • View(s) 121

Job Detail

  • Job ID 54587
  • Responsibilities

    SPECIFIC DUTIES

    Greet and welcome all guests approaching the front desk in accordance with KOA standards.
    Resolve guest concerns and complaints in a thoughtful manner while maintaining campground standards.
    Prepare reports as required, relating to shift check-list, and down-time reports.
    Answer inquiries from guests regarding campground amenities and local attractions.
    Fully comprehend and be able to operate all relevant aspects of the campground property management system.
    Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
    Be familiar with all in-house groups.
    Establish and maintain good communications and teamwork with fellow associates and other departments within the campground and utilize proper two-way radio etiquette at all times.
    Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
    Adhere to policies regarding handling of cash drawer while following specific KOA cash and credit card handling procedures.
    Notify management of any pertinent information related to daily shift activities.
    Maintain high standards of professionalism, customer service, quality and cleanliness.
    Maintain store displays and inventory control as directed, and communicate ideas and guest feedback.
    Increase revenues through up-selling strategies and profitability of ancillary income.
    Maintain health standards and ensure guests and team members are in a safe and secure environment.
    Foster a work environment that maximizes employee involvement, morale and is dedicated to delivering KOAs Culture, Mission, Values and Goals.

  • Compensation/Benefits

    **Hourly wage for all hours worked 11$-12$
    **Site rent includes full hook up 50/30 amp site with cable and wifi
    **20% store discount
    **Free/discounted admission to most area shows and attractions
    **Discounted stays for visiting family and friends (restrictions apply)

  • Conditions null
  • Job Length Seasonal (4-6 months)
  • Job Start Date 03/01/2024
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Job Description

Pigeon Forge/Gatlinburg KOA is located on the Little Pigeon River in the heart of Pigeon Forge at the foothills of Great Smoky Mountains National Park. We are less than a mile from The Ripken Experience, LeConte Center, The Island, Dollywood theme park and Dollywood Splash Country. Downtown Gatlinburg is only 5 miles away, where you can explore unique shops and restaurants. Great Smoky Mountains National Park offers hiking, fishing, biking and beautiful scenic drives. The Pigeon Forge Trolley picks up at our campground, so you can leave your vehicle parked and let someone else do the driving!

If you excel in a fast paced, positive environment, then we are the campground for you! We are seeking customer service oriented people to join our team for the 2024 season. Duties include reservations, registration and store cashier and stocking and other duties as assigned. Must be able to lift 25 lbs. Must be upbeat, friendly and willing for a challenge! Applicant should be detail-oriented, well organized and have good communication and customer service skills. Must be able to work at least 32 hours per week, including weekends, holidays and nights.Our employees enjoy free and discounted admissions to all of our local attractions and shows including Dollywood!

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Required skills

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