Clean restrooms, cabins, and offices while enhancing the guests overall satisfaction of the property and their vacation.
Housekeeping
Either Full- or Part-Time Orlando Southwest KOA Holiday posted 2 weeks ago in Housekeeping ShortlistJob Detail
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Job ID 77046
Job Description
SPECIFIC DUTIES
• Clean and style accommodation rooms and public areas efficiently, to brand expectations, with great
attention to detail and within time standards.
• Refresh and replenish guest rooms with amenities, supplies, lines, and applicable collateral to ensure all
items are available for guest use.
• Take a proactive approach to prevent guest challenges by inspecting your work, identifying and
communicating maintenance concerns, and replacing items when necessary.
• Complete maintenance requests in a timely manner and in order of priority.
• Take ownership to resolve guest challenges, working collaboratively with the guest services team and
property leadership.
• Fill out appropriate forms and turn in any items left by guest to the housekeeping supervisor.
• Ensure adherence to quality standards and health and safety regulations.
• Remove bedding and count linens in the room, then make beds neatly with fresh sheets and pillowcases.
• Wash, dry and fold laundry as required.
• Pick up debris from floors and empty trash in wastebaskets.
• Clean mirrors, shelves, dishes, door frames, and furniture. Dust all surfaces, vacuum and sweep floors, and
arrange furniture properly.
• Sanitize kitchen and bathrooms, scrub basins, tubs, toilets, and floors with appropriate chemical solutions
in accordance with industry standards and company policy while using protective equipment.
• Sign out and sign in master room keys daily. Never loan out keys to another individual or remove them
from the property.
• Conserves energy by closing shades or blinds and turning up air conditioning in unoccupied rooms.
• Report room condition and status to housekeeping supervisor and guest services.
• Retrieve, stock, restock and store the housekeeping cart according to prescribed housekeeping safety and
security procedures.
• Maintain cleanliness of all areas of campground.
Note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or
responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without
notice.
EXPECTED RESULTS
• Clean, tidy, and well maintained private and common areas, restrooms, and accommodations.
• Meet property’s target for OSHA and Safety requirements.
• Promote teamwork and quality service through daily communication and coordination with other
departments.
• Timely reporting of guest concerns and maintenance issues with follow-up and corrective action in areas
under the team member’s capabilities.
• Precise control and adherence to KOA policies of all housekeeping, cleaning, and safety programs.
JOB QUALIFICATIONS
• Desire to work in housekeeping or related field.
• Basic understanding of English language and willingness to learn through hands-on experience of
housekeeping and janitorial procedures.
• Comfortable in a fast-paced and high-pressure environment.
• Motivated, goal oriented and results driven.
• Ability to maintain confidentiality.
• Able to work nights, weekends, and holidays.
• Valid driver’s license.
PHYSICAL REQUIREMENTS
• Ability to stand for long periods of time.
• Must be able to lift to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly.
• Ability to bend, stoop, kneel, crouch, climb and move safely over uneven terrain.
• Able to work inside and outdoors and in various climates.
• Able to travel by automobile.
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