GUEST SERVICES REPRESENTATIVE

Either Full- or Part-Time Nashville KOA Resort in Front Desk , in General , in Guest Services , in K2 Reservation Software , in Store
  • Apply Before: October 1, 2024
  • 15 Application(s)
  • View(s) 158

Job Detail

  • Job ID 54179
  • Responsibilities

    SPECIFIC DUTIES:

    Greet and welcome all guests approaching the front desk in accordance with KOA standards.
    Resolve guest concerns and complaints in a thoughtful manner while maintaining campground standards.
    Prepare reports as required, relating to shift check-list, and down-time reports.
    Answer inquiries from guests regarding campground amenities and local attractions.
    Fully comprehend and be able to operate all relevant aspects of the campground property management system.
    Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
    Be familiar with all in-house groups.
    Establish and maintain good communications and teamwork with fellow associates and other departments within the campground and utilize proper two-way radio etiquette at all times.
    Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
    Adhere to policies regarding handling of cash drawer while following specific KOA cash and credit card handling procedures.
    Notify management of any pertinent information related to daily shift activities.
    Maintain high standards of professionalism, customer service, quality and cleanliness.
    Maintain store displays and inventory control as directed, and communicate ideas and guest feedback.
    Increase revenues through up-selling strategies and profitability of ancillary income.
    Maintain health standards and ensure guests and team members are in a safe and secure environment.
    Foster a work environment that maximizes employee involvement, morale and is dedicated to delivering KOAs Culture, Mission, Values and Goals.

  • Compensation/Benefits

    * Hourly Rate: $11-$14
    * Multiple Sites available based on Camper length requirements.
    * Store discounts offered.
    * Reduced Rent $161.10 a month
    * Electric is included at no extra charge.
    * Open to Long Term or Full Time Year-Round.

  • Conditions RV RequiredPartner Jobs Available
  • Job Length Seasonal (4-6 months)
  • Job Start Date 04/01/2024
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Job Description

Welcome to Music City! Work during the day, and explore the city at night. With a shuttle that takes you downtown, resort-like amenities, and an onsite cafe, there are so many ways to relax and unwind.

ABOUT KAMPGROUNDS OF AMERICA, INC.
Welcome to Music City! Work during the day and explore the city at night. With a shuttle that takes you downtown, resort-like amenities, and an onsite cafe, there are so many ways to relax and unwind. For more details about our campground visit www.nashvillekoa.com.

Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 525+ locations across the United States and Canada, including a mix of franchised and company-owned properties. KOA has approximately 90 employees at its corporate headquarters in Billings, Montana, and 1200+ across its locations. Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and progressive.

REPORTS TO:
Guest Services Lead, Guest Experience Supervisor and/or Assistant General Manager

POSITION SUMMARY:
The Guest Service Representative (GSR) is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay. They will accommodate campground guests by registering, issuing keys, keeping proper record of occupied sites, making and confirming reservations and collecting payments. The GSR will help maintain a clean, well-stocked and organized store.

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Required skills

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