GUEST SERVICES POSITION SUMMARY
The Guest Service Representative (GSR) is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay. They will accommodate campground guests by registering, issuing keys, keeping proper record of occupied sites, making and confirming reservations and collecting payments. The GSR will help maintain a clean, well-stocked and organized store.
SPECIFIC DUTIES
• Greet and welcome all guests approaching the front desk in accordance with KOA standards.
• Resolve guest concerns and complaints in a thoughtful manner while maintaining campground standards.
• Prepare reports as required, relating to shift check-list, and down-time reports.
• Answer inquiries from guests regarding campground amenities and local attractions.
• Fully comprehend and be able to operate all relevant aspects of the campground property management
system.
• Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
• Be familiar with all in-house groups.
• Establish and maintain good communications and teamwork with fellow associates and other departments
within the campground and utilize proper two-way radio etiquette at all times.
• Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
• Adhere to policies regarding handling of cash drawer while following specific KOA cash and credit card
handling procedures.
• Notify management of any pertinent information related to daily shift activities.
• Maintain high standards of professionalism, customer service, quality and cleanliness.
• Maintain store displays and inventory control as directed, and communicate ideas and guest feedback.
• Increase revenues through up-selling strategies and profitability of ancillary income.
• Maintain health standards and ensure guests and team members are in a safe and secure environment.
• Foster a work environment that maximizes employee involvement, morale and is dedicated to delivering
KOAs Culture, Mission, Values and Goals.
Note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
GROUNDSKEEPER POSITION SUMMARY
The Groundskeeper is responsible for maintaining a visually appealing and functional outdoor space for
campground guests to enjoy. Their job is to perform a variety of tasks like mowing grass, raking leaves, pruning trees and shrubs, trash pickup and removal, watering plants, removing weeds, cleaning benches and other structures, and applying pest control methods to plant life. Proper maintenance of the lawn and maintenance equipment is essential. They will commonly work with a team to pull weeds, deadhead flowers, and perform more labor-intensive tasks like painting buildings and equipment, repairing fountains, chopping tree branches, and moving debris in a wheelbarrow. A Groundskeeper is someone who has a passion for working outside, regardless of the weather. They have a detailed understanding of which plants work best for their climate and plant flowers and other greenery in accordance with the seasons. They will need to haul heavy bags of soil or fertilizer and operate lawnmowers, leaf blowers and chain saws, in a safe and efficient manner.
SPECIFIC DUTIES
• Daily lawncare to include; mowing, weeding, raking, trimming, watering, and seeding of lawns and
shrubbery.
• Follow all safety guidelines for the operation of equipment and chemicals.
• Operating and maintaining garden and landscaping equipment, trucks, golf carts, and power tools.
• Operating and maintaining hand tools, such as loppers, saws, and shovels efficiently.
• Utilizing insecticides, fertilizers, and chemical sprays to treat diseases.
• Keeping grounds free from trash, litter, and debris, and emptying trash receptacles.
• Conducting irrigation audits and performing basic irrigation repairs.
• Removing snow by using a shovel or snow blower.
• Changes light bulbs, paints walls, woodwork, furniture, and equipment.
• Makes minor carpentry, plumbing, and electrical repairs.
• Approach all encounters with guests in an attentive, friendly, courteous, and service-oriented manner.
• Prioritize tasks based upon importance and urgency with conscious planning and thoughtful decision
making.
• Maintain property by following the quality assurance manual.
• Foster a work environment that maximizes employee involvement, morale and is dedicated to delivering
KOAs Culture, Mission, Values and Goals.
Note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.