GUEST SERVICES REPRESENTATIVE (2024 SEASON)

Either Full- or Part-Time Thompson / Grand River Valley KOA Holiday in Front Desk , in General , in Guest Services , in Store
  • Apply Before: February 29, 2024
  • 5 Application(s)
  • View(s) 92

Job Detail

  • Job ID 57191
  • Responsibilities
    • Greet and welcome all guests approaching the front desk in accordance with KOA standards.
    • Resolve guest concerns and complaints in a thoughtful manner while maintaining campground standards.
    • Prepare reports as required, relating to shift check-list, and down-time reports.
    • Answer inquiries from guests regarding campground amenities and local attractions.
    • Fully comprehend and be able to operate all relevant aspects of the campground property management system.
    • Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
    • Be familiar with all in-house groups.
    • Establish and maintain good communications and teamwork with fellow associates and other departments within the campground and utilize proper two-way radio etiquette at all times.
    • Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
    • Adhere to policies regarding handling of cash drawer while following specific KOA cash and credit card handling procedures.
    • Notify management of any pertinent information related to daily shift activities.
    • Maintain high standards of professionalism, customer service, quality and cleanliness.
    • Maintain store displays and inventory control as directed, and communicate ideas and guest feedback.
    • Increase revenues through up-selling strategies and profitability of ancillary income.
    • Maintain health standards and ensure guests and team members are in a safe and secure environment.
    • Foster a work environment that maximizes employee involvement, morale and is dedicated to delivering KOAs Culture, Mission, Values and Goals.
  • Compensation/Benefits

    We are located in the heart of Ohio Wine Country, just minutes from Lake Erie and about an hour from Cleveland, making it a great home base for day trips and off-site adventures. Starting pay is $12 per hour. Rent is $92.30 per pay period

  • Conditions RV RequiredPartner Jobs Available
  • Job Length Seasonal (4-6 months)
  • Job Start Date 04/01/2024
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Job Description

We are looking for an upbeat person with excellent attention to detail to join our team here at the Thompson / Grand River Valley KOA. Our Front Desk team provides superior guest service over the telephone and in person, by being enthusiastic, attentive, friendly and helpful.
They greet all guests with a positive attitude and a well-groomed appearance, a smile, recognition and a proper KOA uniform and name tag.
Handle all guest issues with respect by listening and acknowledging their concern.
Follow all KOA guidelines and procedures regarding the handling of registrations, reservations, store sales and refunds.
Follow specific KOA cash and credit card handling procedures and properly use the computer, cash register, credit card, and various other front desk equipment. https://us232.dayforcehcm.com/CandidatePortal/en-US/koa

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Required skills

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