The Guest Service Representative (GSR) is responsible for providing attentive, courteous and efficient service to all 
guests prior to arrival and throughout their stay.  Accommodate campground guests by registering, issuing keys, 
keeping proper record of occupied sites, making and confirming reservations and collecting payments. The GSR 
maintains a clean, well-stocked and organized store.  
Essential Duties and Responsibilities: 
• Greet all guests approaching the front desk in accordance with KOA standards.  
• Resolve guest concerns and complaints in a thoughtful manner while maintaining campground standards.  
• Prepare reports as required, relating to shift checklist, and down-time reports.  
• Answer inquiries from guests regarding campground amenities and local attractions.  
• Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.  
• Establish and maintain good communications and teamwork with fellow associates and other departments within 
the campground and utilize proper radio etiquette.  
• Adhere to policies regarding handling of cash drawer while following specific KOA cash and credit card 
handling procedures.  
• Maintain high standards of professionalism, customer service, quality and cleanliness.  
• Maintain store displays and inventory control as directed and communicate ideas and guest feedback.  
• Increase revenues through up-selling strategies and profitability of ancillary income.  
Non-Essential Duties and Responsibilities: 
• This job description is not intended to cover or contain a comprehensive listing of activities, duties, or 
responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or 
without notice. 
Required Education and Experience: 
• Hear and speak the English language fluently 
• Strong decision-making ability 
• Ability to communicate, ability to manage conflict 
• Working knowledge of operational procedures 
• Comfortable in a fast-paced and high-pressure environment 
• Ability to maintain confidentiality 
• Able to work nights, weekends, and holidays 
 
Physical Demands and Working Conditions: 
• Work is performed indoors and outdoors and may involve exposure to varying weather conditions  


Kampgrounds of America Job Description 
• Office work requires the ability to operate standard office equipment, computer, copier, keyboard, etc. 
• Must be able to lift and carry up to 10 pounds regularly, lift or carry up to 25 pounds or more occasionally with 
assistance. 
• Ability to stand for long periods of time. 
• Ability to bend, stoop, kneel, crouch, climb, push, pull, reach overhead and move safely over uneven terrain. 
• Use of repetitive motion, standing, bending, sitting, lifting, and walking. 
• Noise levels may be moderate to loud. 
• May be exposed to dust, pollen, grasses, landscaping, and various chemicals and moving mechanical equipment. 
• Use of personal protective equipment required where necessary. 
• Will experience occasional interruptions and shifting priorities. 
• Valid driver’s license required, this position may be expected to drive a motorized vehicle which requires close 
and distance vision, sitting, seeing and reading signs, traffic signals, etc.

Working at Nashville KOA Resort means being part of a fast-paced, guest-focused team in one of the country’s most popular travel destinations. Our Guest Service Representatives are often the first and last impression our guests have of the campground, so we’re looking for friendly, dependable team members who genuinely enjoy helping people.

You’ll work alongside a supportive team while assisting guests from all over the country, helping create memorable vacations and providing the welcoming hospitality KOA is known for. No two days are exactly the same, making this a great opportunity for someone who enjoys meeting new people, staying busy, and being part of a team.

We value a positive attitude, strong communication, reliability, and a willingness to jump in wherever needed to help our guests and fellow team members.