Location: Williams/Exit 167/Circle Pines KOA Resort – Williams, Arizona
Position Type: Seasonal, tipped position
Schedule: Scheduled shifts may fall anywhere between 8:00 a.m. and 9:00 p.m., including weekends and holidays

Position Summary

Circle Pines KOA Resort is looking for a friendly, dependable, and positive Guest Services Team Member. This position combines campground front desk service, retail, food and beverage preparation, and general office responsibilities.

Our strongest guest services employees enjoy working with people, remain upbeat during busy or challenging situations, and contribute positively to the entire team.

Primary Responsibilities

• Welcome guests and provide friendly, helpful, and professional service.

• Use the K2 campground management system for reservations, check-ins, checkouts, payments, site changes, and guest accounts.

• Answer telephone calls and assist with questions about reservations, campground amenities, policies, and the surrounding area.

• Use the Square POS system to process purchases and payments accurately.

• Address guest questions or concerns calmly and involve a supervisor when needed.

• Keep the general store stocked, clean, organized, and easy to shop.

• Assist with merchandising, product displays, pricing, and inventory awareness.

• Scoop and serve ice cream from the counter located behind the front desk.

• Prepare espresso-based beverages, coffees, cream sodas, and other seasonal drinks.

• Follow established food-handling, sanitation, and equipment-cleaning procedures.

• Keep the front desk, office, beverage area, store, and surrounding guest areas clean and presentable.

• Complete assigned opening, closing, restocking, and cleaning duties.

• Communicate important guest information and operational concerns to coworkers and supervisors.

• Perform other reasonable job-related duties based on campground needs.

Qualifications and Physical Requirements

• A genuinely positive attitude toward both guests and coworkers.

• Strong communication, organization, and customer-service skills.

• Ability to remain patient and professional during busy periods or difficult guest interactions.

• Comfortable learning computer programs, reservation systems, payment systems, and beverage equipment.

• Previous front desk, retail, hospitality, barista, or cash-handling experience is helpful but not required.

• Dependable attendance and availability for shifts scheduled anywhere between 8:00 a.m. and 9:00 p.m., including weekends and holidays.

• Ability to remain on your feet for extended periods and frequently walk, bend, reach, stock merchandise, and move supplies.

Reasonable accommodations may be provided to qualified individuals with disabilities.

Pay and Employee Benefits

• Starting pay of $16.50 per hour, with the possibility of higher pay based on relevant experience.

• This is a tipped position, providing the opportunity to earn tips in addition to the hourly wage. Tip amounts are not guaranteed and may vary.

• Free use of on-site laundry facilities.

• Free access to campground amenities, including the indoor pool, hot tubs, playgrounds, mini golf, dog parks, and go-karts.

• Employee discounts at the café, coffee shop, and scooped ice cream counter.

• Employee discounts on eligible general-store purchases.

• 50% off propane.

• Direct access to the Kaibab National Forest for hiking, mountain biking, and off-road recreation.

• On-site RV site rent of $200 per month, including utilities, when employee housing is offered as part of a signed seasonal agreement.

• Upon successful completion of the signed agreement, 50% of the site rent paid during the contract period will be returned.

Employee discounts, complimentary amenities, housing, and recreational benefits are subject to availability, operating hours, safety requirements, and campground policies.

Qualities We Value

We do not expect anyone to know everything on their first day. We are looking for someone who is willing to learn, accepts coaching, and consistently contributes to a respectful, low-drama workplace.

• Professional and respectful: Communicates appropriately with guests and coworkers and maintains a presentable appearance.

• Positive problem-solver: Stays calm when things go wrong, focuses on solutions, and asks for help when needed.

• Dependable and accountable: Arrives as scheduled, follows through on responsibilities, communicates honestly, and takes ownership of mistakes.

• Team-oriented: Helps where needed and puts guest safety and service ahead of personal disagreements.

• Drama-free and mature: Addresses concerns directly and appropriately, avoids gossip and unnecessary conflict, and keeps personal disagreements out of the workplace.

• Safety-conscious: Follows procedures consistently and speaks up when equipment or conditions may be unsafe.

Equal Employment Opportunity

Circle Pines KOA Resort provides equal employment opportunities without regard to any status protected by applicable federal, state, or local law. Reasonable accommodations may be provided to qualified individuals with disabilities.

This description outlines the position’s general responsibilities and is not an exhaustive list. Duties may be adjusted based on reasonable operational needs.