Registration & Giftshop Associate

Either Full- or Part-Time Herkimer Diamond KOA Resort posted 1 month ago in Front Desk , in General , in Guest Services , in K2 Reservation Software , in Store
  • Post Date: August 7, 2024
  • Apply Before: December 1, 2024
  • 7 Application(s)
  • View(s) 314

Job Detail

  • Job ID 99577
  • Responsibilities

    Specific Duties:

    • Provide superior guest service over the telephone, through messages, and in person, by being enthusiastic, attentive, friendly, and helpful.
    • Greet all guests with a positive attitude and a well-groomed appearance, a smile, recognition, and a proper KOA uniform and name tag.
    • Handle all guest issues with respect by listening and acknowledging their concerns and providing the information to the appropriate staff.
    • Follow all Resort guidelines and procedures regarding the handling of payments, registrations, reservations, store sales, and refunds.
    • Follow specific cash and credit card handling procedures and properly use the computer, reservation system, square retail system, cash register, tablets, credit card, and various other front desk equipment.
    • Handle daily, weekly, and monthly scheduled stocking and cleaning procedures directed by the manager.
    • Educating guests on all aspects of the resort including Miners Village, Diamond Mines, Miners’ Table, and all other affiliated properties.
    • Providing information to guests about the local area.
    • Completing daily tasks as directed by your direct supervisor/ manager.
  • Compensation/Benefits

    Pay: From $15.00 per hour

    Benefits: Employee discount on items throughout the campground

     

  • Conditions RV Required
  • Job Length Seasonal (4-6 months)
  • Job Start Date 05/15/2025
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Job Description

Responsible for providing excellent customer service while assisting and registering guests, assisting with retail store operations and sales at both the Campground and Miners Village.

You will gain valuable skills by supporting multiple departments and grow as a leader within our development-focused culture. Those who work alongside you are knowledgeable teammates and leaders eager to learn more and teach you how to be successful at your position. Full on-the-job training will be provided!

Expectations:

  • All guests are greeted immediately upon entrance with friendly, helpful, and professional guest service delivery.
  • Demonstration of a positive attitude with guests, management, team members, and vendors.
  • Careful and accurate money handling.
  • Promotion of the Herkimer Diamond Mines KOA Resort, Herkimer Diamond Mines, Miners’ Table, and all other affiliated properties.
  • Well-groomed appearance and appropriate, clean KOA uniform and name tag.
  • Attention to detail when making reservations and/or registering guests.

Job Qualifications:

  • Hear and speak the English language fluently.
  • Basic knowledge of computer and tablet operation.
  • Basic knowledge of cash register operation.
  • Ability to work nights, weekends, and holidays.
  • Excellent customer service skills.
  • Ability to maintain confidentiality.

Physical Requirements:

  • Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Ability to respond to telephone calls, hear issues, and give direction while viewing computer screens.
  • Ability to stand for an extended period of time
  • Ability to bend, stoop, kneel, crouch, and climb.
  • Ability to drive and operate a golf cart.
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