CapEx Operations Couple

▪ Create Scope of Work (SOW) outlines for capital expenditure projects
o Provide cost control sheets outlining cost of materials and labor and timeline expectations
o Execute CapEx projects within budgeted timeline and funds
▪ Provide Due Diligence Reporting of known issues & current state of infrastructure and operations of prospective acquisitions
o Execute thorough property tours with a prioritized focus on septic, electrical, & infrastructural integrity.
o Outline suggested repairs, upgrades, and and expansions with coinciding estimated cost of materials.
o Present Due Diligence Report to acquisitions, projects, and finance leaders.

General Management Couple

▪ Provide supervision duties including training, evaluating, identifying areas of improvement & corrective
teaching; maintaining compliance with health/safety regulations & focusing on team as well as guest Net Promoter Score (eNPS / NPS)
o Improved guest NPS from 65 to 116 between September 2021 to August 2022, Nashville North KOA
▪ Automated guest-facing communications
o Medallia Concierge (Zingle) text message keyword triggers, one-click response templates, confirmations, arrivals, departures, mid-stays, event schedules
o Venue rental agreement Adobe web forms
o Venue rental and extended stay inquiry contact forms
▪Create & implement effective processes, procedures, & documents for team training and business development
o Adobe License Rental Agreements (Seasonal guest; Monthly guest; Venues) (eSignature)
o Company-wide property reconciliation forms
o Notion.so document/asset organization; Nashville North KOA, TN; Jackson Lake Campground, OH
▪ Oversee expense management & review daily/weekly reports to finalize monthly reports
o Increased NOI $200k from 2021 year-end to August 2022; Nashville North KOA, TN
o Increased NOI $230k from 2022 year-end to September 2023; Jackson Lake Campground, OH
▪ Drive growth & promotion of campground & its service offerings through social media & community outreach
o Designed Canva social media flyers, scheduled periodically using the integrated Content Planner
o Designed and printed Canva “daily admission cards” & partnered with local assistance groups to provide underprivileged families in the community opportunity to enjoy campground facilities

General Management Couple